Our Mission
Empowering Businesses, Providing Answers
We help organisations improve employee engagement and retention through tailored exit and stay interviews, leveraging neuroscience-based insights to drive data-driven, impactful change.
Our Values
At Workforce Retention, our values reflect our commitment to fostering positive, lasting change for both organisations and their people. Guided by our mission to enhance employee engagement and retention, we are driven by a deep respect for individuals, a passion for data-driven insights, and a dedication to creating workplaces where everyone can thrive. These values shape every interaction and every solution we deliver.
Commitment to people
A focus on understanding employees’ needs through exit and stay interviews.
Trust and psychological safety
Emphasising safe, meaningful conversations.
Innovation and insight
Leveraging advanced tools, like AI and neuroscience, to deliver actionable results.
Collaboration
Partnering closely with clients to implement tailored solutions.
Our Story
About Us
In 2011, our Director, Angeline, recognised a critical gap within organisations: they lacked reliable, actionable data on why employees were leaving. Tasked with compiling workforce metrics for a board report, she was astonished to find that most companies couldn’t provide meaningful insights into the top reasons for voluntary turnover. Understanding the profound financial impact of employee attrition, Angeline saw this as a glaring missed opportunity—and it became clear that a new approach was needed.
Through her research, she discovered that many internal interview programs were inconsistent, lacked trust, and failed to provide centralized, objective insights. Worse yet, they didn’t create a psychologically safe space where employees could share their true experiences.
Driven by this realisation, Angeline set out to change the game. Over the past 15years, we've worked with organisations across diverse industries, including Finance, Insurance, Mining, Retail, Local Government, Logistics, Health, Education, and Legal. By incorporating neuroscience-based principles into our interview methodology, we’ve transformed how organizations engage with their employees.
Today, we create an environment where employees feel safe, respected, and in control—allowing them to share their authentic stories. This approach helps organisations uncover invaluable, unfiltered insights that not only reduce turnover but also foster greater employee engagement and long-term success.
Why A Neuroscience Focus?
Brain science applied
Employees can often feel threatened by the idea of an interview, fearing potential retribution if they share the truth. Without clear cues of safety, they may tense up, and the lack of control can create discomfort. When the brain perceives a "threat" state, focus narrows, risk aversion increases, and stress hormones are released. This is not conducive to gathering candid, objective insights about the factors driving turnover and disengagement.
To address this, Workforce Retention incorporates Psychological Safety and Neuroscience-based techniques in its interview process. These techniques, developed through expertise in neuroleadership, help create a safe environment during stay or exit interviews. By training interview consultants in these methods—using theory, demonstration, and assessment—we ensure that employees feel in a ‘reward’ state rather than a ‘threat’ state. This enables them to open up, providing valuable insights that not only highlight areas for improvement but also leave employees feeling valued and heard.
Our Team
People. Trust. Innovation. Collaboration.
Our team of experienced interviewers comes from a variety of industries, each bringing their own unique approach to ensure our Psych Safety techniques are at the forefront of every conversation. With a deep respect for each individual's story, they create a safe space that encourages openness and honesty, allowing interviewees to truly express themselves.
By combining expertise with empathy, we foster meaningful connections and valuable insights. We invite you to explore our content and see how our approach makes a difference in creating authentic, supportive conversations.
Angeline Wilkes
Director
Angeline has brought a revolutionary approach to employee engagement and retention with her extensive background in HR, change leadership, and neuroscience of coaching. Coupled with 15 years of experience with exit interviews and through study with the Neuroleadership Institute, Angeline developed Workforce Retention's Psych Safe Interview Techniques.
Breta Ashby
Interview Consultant
A highly capable change leader, leadership facilitator, and coach with deep experience working with people at all levels, from senior leaders to operational employees. She is a deeply compassionate, empathetic coach and is currently volunteering as a counsellor with Life Line. Brieta has been trained in Workforce Retention's Pysch-Safe Interview techniques.
Fiona Mijas
Interview Consultant
Fiona has 7 years of experience as a client manager and retention consultant with Workforce Retention, 20 years of experience in customer and business management positions, and a favoured teacher of special-needs children. She has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Louisa Carboni
Interview Consultant
Experienced Interviewer with 15 years experience as a Judges Associate for the District Court and 5 years experience as a retention consultant. Louisa holds a BComm (Marketing) and has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Karolyn Shaw
Interview Consultant
For over 10 years Karolyn managed phone interviews for a major insurance company, coaching, monitoring quality and teaching interview techniques. Karolyn has a Cert IV in training & assessment, is an Enrolled Nurse and has been trained in Workforce Retention’s Psych-Safe Interview techniques.
Ellie Harris
Interview Consultant
15 years experience in business and HR positions with qualifications in training and assessment. Ellie is an experienced interviewer who receives favourable feedback from clients. She has been trained and assessed in Workforce Retention’s Psych Safety Techniques.
Lisa Roberts
Interview Consultant
20 years in HR, change and project management. An experienced coach with qualifications in Wellness, Business, Career Counselling, and a certified Scrum Master, Strengths Profile Practitioner and Mental Health First Aider.
Gabrielle Rumora
Administrator
Gabrielle is our highly organised Admin Coordinator who has been dubbed the ‘Central Intelligence’. Gabrielle manages incoming data, contacts and schedules exit interviews and liaises between the clients, employees and consultants to ensure we get maximum participation.